Refund policy
Your satisfaction is the top priority atΒ MARKO.
The following refund policy applies to cancelled orders, failed deliveries, and returned products.
Refund Processing Time
The refund processing time depends on your payment method and the type of refund requested. The processing period begins once MARKO initiates the refund process.
Refund Amount
The refund amount may include:
β’ The price of the returned product.
β’ Shipping charges (where applicable).
Types of Refund
1. Return Refund
If you submit a return request within 7 (seven) days of receiving the product and the returned item successfully passes our Quality Check (QC), the refund process will begin.
2. Cancelled Order Refund
If your order is successfully cancelled before shipment, the refund process will begin automatically.
3. Failed Delivery Refund
If delivery is unsuccessful and the product is returned to our warehouse, the refund will be processed after the returned item is received. Processing time may vary depending on the shipping location.
Return Conditions
To be eligible for a refund, the returned product must:
β’ Be unused, unworn, undamaged, and in clean condition.
β’ Include all original tags, invoice, packaging, manuals, warranty cards (if applicable), and any complimentary gifts.
β’ Be returned in the manufacturer's original packaging.
β’ Not have tape, labels, or stickers attached directly to the original product packaging.
Important Notes
β’ Return requests must be submitted within 7 (seven) days after receiving the product.
β’ The return package must include the Order Number and Return Tracking Number.
β’ Please keep the return receipt or acknowledgment provided by the pickup agent or drop-off point until the refund process has been completed.
Need More Information?
For detailed instructions on how to return a product and the complete return process, please review our Return Policy or contact our Customer Care Team.